Payment failed or declined

Because credit card payments are sensitive to fraud, they always go through a payment check. This is done based on a large number of criteria and is an automatic progress. Unfortunately, we can't tell you why your payment was declined. We assume you have good intentions, of course, but we have to keep our payment check methods a secret. Unfortunately, we can't reverse a rejected payment.

Your order is cancelled automatically and the reservation will be canceled within 5 working days. Still want to receive your order? Order again and select a different payment method.

Contact our customer service. You'll get the overpaid amount back as soon as possible, of course.

Sometimes, the email ends up in your spambox. If it's not in there, the email was delayed or your payment didn't go through. Check if money was deducted from your bank account or if there's a reserved amount on your credit card.

• Was money deducted from your bank account? If it's busy, it's possible we'll send the confirmation later. We ask you to wait for an hour. Still haven't received a confirmation after this? Contact our customer service.
• Was no money deducted? In that case, the payment failed. You can place your order again. We don't process orders without a successful payment, so you don't have to worry about receiving 2 orders.

We always verify credit card payments due to susceptibility to fraud. We find it important to protect our customers from fraudsters.