Ordering

Place your products in your digital shopping cart via the green button. If you place your order with your Coolblue account, this goes even faster as we already know you.

Would you rather speak to an employee? Call the customer service.

You can find out on the product page, under the price of the product. Here, you can always find the most current stock status of the product, both online and in our stores.

You can only change your order if you haven't received a shipping confirmation yet. Contact our customer service. They're happy to help you.

The same conditions apply to Second Chance as to new products. This means you can return products within 30 days for free and always get a 2-year warranty. There are a few differences:

• You can't get extra insurance for your Second Chance product
• Cashback promotions and promotions that include free accessories don't apply to Second Chance products.
• You can't use (personal) discounts for Second Chance products, but you can pay with gift cards.
• It might be that a Second Chance product has been repaired by us or the manufacturer, in that case we indicate this clearly.
• You can't pick up your product in the store or reserve it.

A Second Chance product is a product that has been returned or exchanged by a customer. The product is checked by us and if it's in good condition, we give it a second chance. We'll tell you what's wrong with all Second Chance products. We describe it clearly and show the proof in the photo. That way, you know exactly what to expect.

By offering Second Chance products, we help you and the environment move forward:

• Reduced price: even though there is almost no difference with the brand new product, we offer Second Chance products with a nice discount.
• Go Green: by offering Second Chance products ourselves, we avoid unnecessary disposal and destruction of products.

You can find all our Second Chance products here and in the app.

Coolblue's Choice is the best product for you, according to our customers and experts. This product has the highest customer satisfaction, because it's hardly ever returned by our customers. You can be sure that you'll be happy with your choice.

Sorry, a thousand times over. We're really obsessed with customer satisfaction. We sometimes completely miss the mark too, though. And now you're at a disadvantage. We can't let that happen.

Now what?

We're happy to resolve your complaint. The fastest way it to contact our customer service.

Aren't satisfied with your answer? Go big and address our customer service manager. You can email him (MT-klantenservice@coolblue.nl) or send a letter to the address below. You'll get an answer within 5 working days.

Coolblue B.V. T.a.v. Kay Dieke Antwoordnummer 5515 3000 VB, Rotterdam

Wasn't he able to help you to your satisfaction? You can always submit your complaint to the disputes committee Thuiswinkel. You can also bring your complaint to the disputes committee via the European ODR Platform.

How you can change the address of a pending order depends on the delivery service that delivers your package.

1. Delivery via PostNL

• Haven't received a shipping confirmation? Please contact our customer service to change your address.
• If you've already received a shipping confirmation, you can change the delivery to a PostNL point via 'change delivery' in the PostNL Track and Trace.
• If your package is already too far in the delivery process, this is unfortunately no longer possible, not even via Customer Service. There'll be a notification on your Track & Trace page. You can ask the residents of the wrong address if you can pick up the package there or ask them to refuse your package. Your order will be returned to Coolblue and you'll receive a refund within 5 days.

2. Delivery via Coolblue Please contact our customer service to change your address. If your order is already far into the delivery process, the delivery time may also need to be adjusted if you change the address.

Yes, Second Chance products have the same return requirements as new products. You can easily register your return in the online return form.

You can easily arrange this via My Coolblue. You can only cancel your order if it hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.