Exchanges and returns

You have 3 options within 30 days of receiving your product:

• Exchange your product for a new one for free.
• Have your product repaired.
• Return your product for free and get a refund.

Your product will always be repaired after 30 days.

You can bring your product to the store or indicate your choice in the online return form.

Understandably, you can't return the following items

• Software that has been unsealed. That means you can't return the latest FIFA game after playing a match.
• Opened personal care products.
• Digital activation codes for software such as Microsoft Office.
• Vouchers, gift cards, and coupons. Even if they haven't been used.
• Cartridges and toner cartridges of which the protection and foil is removed.
• Applied screen protectors. They're meant to absorb bumps and impacts. That means a damaged screen protector is considered normal user damage.

We don't refund money for correctly performed services of postal workers and technicians. This includes

• installation and installation costs
• redeemed vouchers for build-in and/or installation
• costs for special shipping options such as time slot delivery

Within 30 days, you can register your product for return. You can do this via the online return form or in one of our stores.

• After registration, you'll have another 14 days to return your product for free.
• You can choose between exchanging your product for free, or have your money refunded.
• To get the full purchase price back, it's important to return your product in its original condition and undamaged. For example: take a pan out of the box and look at it from all sides, but don't cook with it.
• View the extensive return requirements here

After 30 days* you can register your product for repair. You can also do this via the online return form.

• You have 2 years warranty on your product.

Yes, you can try the product like you would in the store.

Don't like the product? You can return it. It's important to return your product in the original condition and packaging. That way, we can make someone else happy with it.

Via the store.

1. Bring your product to the store in the packaging. 2. We'll look at the problem in the store and find a solution quickly. For example, your money back, an exchange for another product, or repairs.

Via delivery. 1. Register your return via the online return form.

2. Prepare your product for the return trip:

• Pack it well and sturdily. If you can, use the original packaging. That way, you can keep the product damage-free, and we might be able to make someone else happy with it. No longer have the original packaging? No problem. We'll look at the condition of your returned product and determine what the depreciation is based on that;
• Ship the product in a Coolblue box or another box that closes well;
• Delete your data and account if necessary.

3. Within 1 hour after registering your return, you'll receive a confirmation email with a return number and shipping label. Print out the shipping label and stick it on the outer box.

4. Send your package to us for free via a PostNL point in your area.

5. Sit back and keep an eye on the status via My Coolblue.

This depends on the specific product. We offer different solutions for small products and large products.

• Most products can be returned to us. Pack up the product and send it to us via a PostNL point in your area for free. You can also bring your product to our store. That way, you get your money back or a replacement right away.
• We usually pick up large products such as white goods and kitchen appliances at your home.

** Do you want to know if your product can be picked up?** We'll always let you know via email after your product has been registered. Keep a close eye on your email (and possibly the spam folder).

Yes, Second Chance products have the same return requirements as new products. You can easily register your return in the online return form.

Yes, you can return your product in one of our stores. This has some benefits:

• You don't have to register your return in advance and you don't have to print your return label.
• We can help you find a replacement product. We also often have it in stock right away.
• Are the 30 days over? We'll help you find out whether the defect is under warranty.
• If we send your product for repair, it's faster via the store than via the post office.

Good to know: Did you pay with cash? With returns in our store, we'll pay back an amount of up to € 50 in cash in our stores. Is the amount over € 50 or not paid in cash? We'll refund the amount to your account.

Cheaper product We'll transfer the remaining amount to your account within 5 days after reception.

More expensive product We'll send you a payment request for the remaining amount. After receiving your payment, we'll ship the product to you.

We process each product separately. This means that a product can be processed earlier than another product, even if you've returned them in the same box. It's possible that you've received your money back from one product, but not for another. In this case, we want to ask you to wait a little longer.