Second Chance

Q: What can I expect from the packaging?

In every condition\, the package might be opened\, damaged\, or repackaged. You can find this at every Second Chance product.

Second Chance.Love at second sight.

Returned products in good condition

You receive an appealing discount

The same warranty and conditions as on a new product

What's Second Chance?

At Coolblue, we give products a second chance when a customers returns them. Of course, we do check first if for example the washing machine or tablet still works. Only products that are in a good condition and still work properly, get a second chance at Coolblue. You buy a Second Chance product with a discount, which is good for your wallet and the environment. You also receive the same warranty as with a new purchase.

Highlighted Second Chance categories

All products

Laptops

Televisions

Mobile phones

Smartwatches

Washing machines

Fridges

Monitors

Earbuds

Dryers

Tablets

What types of Second Chance products are there?

Second chance like new

The product has been removed from the packaging and might have been tested. The product is indistinguishable from new.

Second Chance with signs of wear

The product has light traces of use and might have been used once. There can be very small scratches on the edge, side, or bottom of the product. There'll never be scratches on the product's screen.

Second Chance with visible damage

The product has visible damages like scratches or dents on the product. The screen might have small scratches or dead pixels. The damages don't hinder the use of the product.

How does a product become Second Chance?

1. Product arrives

The product arrives in our warehouse. Here, our experts will check if the product is complete and works properly. We also check if it has scratches and how bad they are

2. Photos from every side

When the product has ben checked, our experts clean it. We delete all saved data and make photos. This way, you'll see what the condition of the Second Chance product is right away.

3. Ready for sale

The product receives a sturdy packaging and appears on our Second Chance page. Thanks to the discount, you'll have a good deal and you save money.

Quickly view the last Second Chance products

Frequently asked questions

What does Second Chance mean?

A Second Chance product is a product that's been returned or exchanged by a customer. The product is checked by us and if it's in good condition, we'll give it a second chance. We'll tell you what's wrong with all Second Chance products. We describe it clearly and show the proof in the photo. That way, you know exactly what to expect and it's a better buy than second-hand.

What are the Terms and Conditions of Second Chance?

The same conditions apply to Second Chance as to new products. This means you can return products within 30 days for free and always get a 2-year warranty. There are a few differences. You can't get extra insurance for your Second Chance product, cashback promotions and promotions that include free accessories don't apply to Second Chance products, and you can't pick up your product in the store or reserve it.

Do I have a warranty on a Second Chance product?

We offer a 30-day satisfaction guarantee with Second Chance products. After these 30 days, you'll have the regular, 2-year warranty as usual.

Can I negotiate the price of the Second Chance product?

We set the discount for a Second Chance product based on the condition of the product and the stock of the product. It's not possible to negotiate the price.

What can I expect from the packaging?

In every condition, the package might be opened, damaged, or repackaged. You can find this at every Second Chance product.