Delivery and installation

For small products, you can choose standard delivery or evening delivery. Standard delivery is between 08:00 and 22:00 (between 10:00 and 20:00 on Sundays) and evening delivery is between 17:30 and 22:00.

For large products delivered by CoolblueDelivers, you can choose a time slot of 4 hours at a fee. Depending on the chosen day and the time slot, you pay extra costs. You choose the time slot while you place your order. You can choose a morning, afternoon, or evening time slot.

When you place your order, you can choose a delivery moment that suits you from the available days. Due to Black Friday, your package might take longer to arrive. You receive a Track & Trace once we've shipped your package. You can find the current status and delivery time there.

• We'll place your product level in the desired spot.
• We'll connect the product.
• We'll take the packaging with us.
• We'll take your old appliance with us from the spot where you used it.
• We won't leave until everything works. Promised.

If you choose the entire day when you order, the delivery is free. If you choose a part of the day, you pay extra for the delivery of your order.

Yes. Our delivery driver can take a product of a comparable size. Prepare a few things yourself:

• Empty, clean, and dry your product.
• Is it a washing machine or dryer? Unplug the hoses. Watch the instruction video to see how to do this.
• Make sure it's ready at the front door. If you chose to have your product installed and connected, we'll take your old product from the place where you were using it.

During the delivery, you can give your old product to us for free. If the product isn't ready yet, we can come back on another day for € 50.

PostNL can take your small kitchen appliances if they're ready at the front door. Pack up the product in a box with a shipping label. You can find how to do this here.

We'll carry your product to just past the front door. Do you live in an apartment? We'll carry your appliance to the 4th floor via the stairs. With the elevator, no floor is too high. Check if our delivery driver can fit through all doorways, hallways, and the stairwell with the product.

Delivery with extra (installation) service
Did you choose one of our services? We'll carry your product to any desired spot in your house and connect it there for you. If the service is available, you can add it to your order on the page of your chosen product.

We only deliver heavy products like an American fridge to the ground floor.

We offer various extra services for the delivery. You can view and choose these on the page of your chosen product. You can find the costs of an extra service on that page.

Connection service for washing machines and dryers

• We'll put your washing machine, dryer, or washer dryer combination where you want it and connect it right away. Even if you have a pull switch.
• We'll take your old appliance with us for free from where you used it. Make sure to disconnect it and clean it in advance. In this video, you can see how you can do this.
• If you have a washing machine and a dryer, we'll place them on top of each other with the help of a stacking kit.

Build-in service for kitchen appliances

• We'll place your product in the desired spot at spirit level in your house and connect it.
• We'll build-in your product and install the front panel for your fridge or dishwasher, for example.
• For some products, we'll also change the standard door direction for you.
• We'll take out your old product for free and take it wth us.

Doorstep delivery If you don't choose a service, you receive doorstep delivery. We’ll deliver the product to just over the doorstep of your house. Do you live in an apartment building and don't you have an elevator? We deliver up to the 4th floor. We can't lift American fridges up the stairs due to their size and weight. We'll take your old appliance with use for free if it's empty, clean, and ready at the front door.

Delivery on the Wadden Islands Unfortunately, our extra services aren't available on the Wadden Islands. Our delivery partner will deliver your order there.

Yes, for small products you can choose a PostNL point near you when you place your order. As soon as your order is ready, PostNL will let you know that you can pick it up. Your package will stay at the PostNL point for 7 days.

We take care of the recycling of your old product if you hand it in. You can hand in your product in multiple ways:

1. You can send it via a PostNL point or give it to a PostNL delivery driver. Pack the product in a box with a shipping label. You can read how to do that here.
2. You give your old product to the Coolblue delivery driver when we deliver a new product to you. It's important that the old product has a comparable size and is ready at the front door.
3. Visit one of our stores and hand in your old product.

The fastest way to get your order is to pick it up in the store. On the product page, you can see the stores that have that product in stock. Click the 'Pick up in the store' button and pick it up today.