Warranty, repairs, and insurances

Free repair in case of manufacturing error If your product breaks within the warranty period due to a manufacturer error, the repair is free. A manufacturer error causes your product to break sooner than expected with regular use. For example, the screen of your phone might break even though you did nothing unusual.

Paid repairs for user damage User damage is when you you break your product within the warranty period and it's your own fault. This isn't covered by the manufacturer's warranty, so you have to pay for it. We can't tell you what the costs will be beforehand. As soon as the repair service has taken a look at your product, they can estimate the costs and you'll receive a quote. These are your 3 options:

• You agree with the quote. We'll repair the product for a fee.
• You don't agree with the quote, but you do want the product back. You then pay € 65 of research costs and get your product back.
• You don't agree with the quote and you don't want the product back. In that case, you don't pay any research costs and we'll try to process your product in an environmentally-friendly way. We do this by removing the components that can still be used from the product and giving them a new life or by recycling it via one of our recycle partners.

You can easily and quickly register your repair in the store or via the online return form. Want to know whether your defect is under warranty? We can best help you in the store. We can have a look with you and possibly solve the problem right away.

You'll receive at least a 2-year warranty on defects on most products. Your product shouldn't break during the first 2 years with regular use. This is also the case for refurbished iPhone models. You even get a 5-year manufacturer's warranty on BlueBuilt products.

Warranty type The warranty type indicates how your product will be repaired. You can find the warranty type on the product page between the specifications of your products. We have 2 types of warranty:

• Via Coolblue. After you register the repairs, you'll receive a shipping label. Send us your product or bring it to one of our stores.
• At your home. In this case, you don't send the product back yourself. After you register the repairs, we'll contact you to determine the best solution. For example, repairing it at your home, picking up the product for repairs, sending you replacement parts, or exchanging it for a new product.

Do you want to return your product or have it repaired? You can easily and quickly register it via the online return form or in one of our stores.

You can contact us for your repair whether the manufacturer's warranty is still valid or not. The repairs are free within the manufacturer's warranty, but you'll have to pay if it's lapsed.

• Is your product defective within 30 days of purchase? You can choose to get your money back or exchange your product for a new product;
• Is your product defective after 30 days under normal use and within the warranty period? This is a manufacturing defect and the repair is completely free of charge.
• You can also contact us outside the manufacturer's warranty. You have to pay for this. We'll examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

You can easily and quickly register your repair in the store or via the online return form. If you want to know whether your defect is under the manufacturer's warranty, it's best to come to the store. We can have a look with you there, provide an indication, and possibly solve the problem right away.

Yes. You do have to pay for this. We'll check your product and make a quote. Based on this, you can choose if you want to have it repaired or not.

You can easily and quickly register your repair via one of our stores or the online return request form.

This depends on the specific product. We offer different solutions for small products and large products.

• For most products, we ask you to send the package to us yourself. Pack up the product and send it to us via a nearby PostNL point or via one of our stores for free;
• For large products, such as white goods, a technician will often come so your appliance doesn't have to be moved.

Do you want to know if a technician is going to come by? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under 'specifications'. Does it say 'On-site service'? A technician will come by.

You can easily and quickly register your return via the online return request form

Understandably, you can't return the following items

• Software that has been unsealed. That means you can't return the latest FIFA game after playing a match.
• Opened personal care products.
• Digital activation codes for software such as Microsoft Office.
• Vouchers, gift cards, and coupons. Even if they haven't been used.
• Cartridges and toner cartridges of which the protection and foil is removed.
• Applied screen protectors. They're meant to absorb bumps and impacts. That means a damaged screen protector is considered normal user damage.

We don't refund money for correctly performed services of postal workers and technicians. This includes

• installation and installation costs
• redeemed vouchers for build-in and/or installation
• costs for special shipping options such as time slot delivery

We offer a 30-day satisfaction guarantee on Second Chance products. Outside of these 30 days, you'll get the 2-year warranty you're used to from us.

You can easily register your return or repairs online via the online return form.

• In a few Coolblue stores, we repair Apple products ourselves. We also repair smartphones and tablets from Samsung and Huawei. We'll do this until 1 November 2024. Click here for more information about our services.
• For other brands and products, we work together with external repair services. If your products gets sent to one of these, we'll let you know via email after you've registered.
• Large products (like white goods and larger TVs) will usually be repaired at your home.

You can easily and quickly register your return via one of our stores or the online return form

You can register your repair via the online return form or in the store.

In the store

Take your product with you in its packaging to the store. There, we'll see if we can solve the problem right away. If that doesn't work, we'll send your product for repair. This is faster than by post.

Online

You can do this easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).

Is your product not listed among the orders? You may have logged in with the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.