Corona regulations: delivery and installation questions
Do you also deliver my package if I'm in quarantine
We do, we'll leave your order outside at the front door. We'll take your old product with us if it's ready for us outside. Would you rather have a new appointment? No problem. Please contact our customer service.
Do you still install my product?
Yes. For some products, it's possible to have them installed. You can select the extra installation services on the page of your chosen product or in your shopping cart.
Do you install solar panels with the current corona measures?
Yes. Based on the most current information about the coronavirus, we determine if it's still safe. As soon as the situation changes and installation is no longer possible, we'll work with you to find a new date to install your solar panel(s).
Health issues Do you have any health issues yourself? Let us know. We'll make a new appointment for the installation together.
__ Buy solar panels and charging poles__ You can still buy solar panels and charging poles. Our advisers are still available to advise you on the best solar panel system for you. They do this remotely and from home.
Hygienic measures around the installation We've taken a number of measures for your safety and the safety of our installers. For example, we keep an appropriate distance and we no longer shake hands. Not as friendly, but much safer. We also keep our vans extra clean, of course.
Are there hygienic measures around the delivery?
No, it's no longer necessary to wear a face mask or keep a 1.5m distance during the delivery. You can also sign for your order yourself again. Do you want the delivery drivers to keep their distance and wear a face mask? They're happy to do that for you if you let them know!
Do you still deliver orders at home?
Yes. If you choose delivery, your package will be delivered to your home.
Can I still pick up my package at pickup points and post offices?
Yes, you can still go to almost all PostNL pickup points. When you place an order on our website, you can see all opening hours of your favorite pickup points. Or view the PostNL location finder.