Terms and conditions repair

You can contact us for your repair whether the manufacturer's warranty is still valid or not. The repairs are free within the manufacturer's warranty, but you'll have to pay if it's lapsed.

• Is your product defective within 30 days of purchase? You can choose to get your money back or exchange your product for a new product;
• Is your product defective after 30 days under normal use and within the warranty period? This is a manufacturing defect and the repair is completely free of charge.
• You can also contact us outside the manufacturer's warranty. You have to pay for this. We'll examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

You can easily and quickly register your repair in the store or via the online return form. If you want to know whether your defect is under the manufacturer's warranty, it's best to come to the store. We can have a look with you there, provide an indication, and possibly solve the problem right away.

You'll receive at least a 2-year warranty on manufacturing errors on all products. Your product shouldn't break during the first 2 years with normal use. We even offer a 5-year manufacturer's warranty on BlueBuilt products. Refurbished products are an exception to this. These come with a warranty of at least 1 year.

Do you want to return your product or have it repaired? This can be done easily and quickly via the online return form Do you want to know if your warranty is still valid? Select your products under 'Orders' and register it for repairs. You'll now go to the return form. There you can see if your product is still covered by the warranty and how long your warranty lasts.

You'll receive at least a 2-year warranty on defects on most products. Your product shouldn't break during the first 2 years with regular use. This is also the case for refurbished iPhone models. You even get a 5-year manufacturer's warranty on BlueBuilt products.

Warranty type The warranty type indicates how your product will be repaired. You can find the warranty type on the product page between the specifications of your products. We have 2 types of warranty:

• Via Coolblue. After you register the repairs, you'll receive a shipping label. Send us your product or bring it to one of our stores.
• At your home. In this case, you don't send the product back yourself. After you register the repairs, we'll contact you to determine the best solution. For example, repairing it at your home, picking up the product for repairs, sending you replacement parts, or exchanging it for a new product.

Do you want to return your product or have it repaired? You can easily and quickly register it via the online return form or in one of our stores.

If your product no longer works properly because of how you used it. For example, if you spill coffee over your laptop which results in a black screen. If you want to have user damage repaired, you have to pay for it. We'll examine your product and make a quote. Based on that, you can choose whether you want to have it repaired or not.

• You agree with the quote. We'll repair the product for a fee.
• You don't agree with the quote, but you do want the product back. You then pay € 65 of research costs and get your product back.
• You don't agree with the quote and you don't want the product back. In that case, you don't pay any research costs and your product will be destroyed in an environment-friendly way.

You can register your repair quickly and easily in one of our stores or via the online return form. In the store, we'll have a look with you and you'll know whether it's user damage right away.

Yes. You do have to pay for this. We'll check your product and make a quote. Based on this, you can choose if you want to have it repaired or not.

You can easily and quickly register your repair via one of our stores or the online return request form.

Understandably, you can't return the following items

• Software that has been unsealed. That means you can't return the latest FIFA game after playing a match.
• Opened personal care products.
• Digital activation codes for software such as Microsoft Office.
• Vouchers, gift cards, and coupons. Even if they haven't been used.
• Cartridges and toner cartridges of which the protection and foil is removed.
• Applied screen protectors. They're meant to absorb bumps and impacts. That means a damaged screen protector is considered normal user damage.

We don't refund money for correctly performed services of postal workers and technicians. This includes

• installation and installation costs
• redeemed vouchers for build-in and/or installation
• costs for special shipping options such as time slot delivery

That's not possible. To make sure we can recognize the defect, we have to be able to check the functioning of the entire product.

You can easily and quickly register your product via the online return request form.

Yes, you can visit with an appointment until 1 November 2024.