Duration and status of repair
How long does a repair take?
Repairs take 2 to 3 weeks on average. Please note that this different per product and issue. Solving a software problem doesn't take as long as the replacement of broken parts. You can also track the status of your repair via My Coolblue.
What if my repair takes long?
Your repair might take longer than usual, because repair service might be short on parts. In this case, you can always get your product back free of charge. You can do this by contacting our customer service.
What's the status of my repair?
You can check the status of your repair via My Coolblue.
Isn't the repair status visible? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with. This is the same address we send the updates to.
- Is the product still with the repair service? Not all repair services provide information about the status of your product while it's being repaired. Don't worry, we'll email you as soon as your product is repaired.
- The technician still hasn't called? It can take 3 working days before they'll contact you.
How often will I receive an update about my repairs?
You get regular updates on the status of your repair via My Coolblue.
Why did I receive a new product or shop credit?
- You'll receive a new product if the repair costs exceed the value of the product.
- You'll receive shop credit when your product is no longer in the assortment or if it's temporarily sold out. You can redeem your shop credit by contacting our customer service.
What if my repair isn't covered by the manufacturer's warranty?
You'll receive a quote via email. That happens when your manufacturer's warranty has expired or if the repair service sees it as a case of user damage.
The email contains 3 options you can choose from:
- You agree with the quote. We'll repair the product for a fee.
- You don't agree with the quote, but you do want the product back. You then pay € 65 of research costs and get your product back.
- You don't agree with the quote and you don't want the product back. In that case, you don't pay any research costs and we'll try to destroy your product in an environment-friendly way. We do this by taking out usable parts from the product and give them a new life, or by recycling the product by one of our recycle partners.
Please inform us of your choice within 14 days.
