Gift cards
With which gift cards can I pay?
You can pay online and in the store with:
- Coolblue gift cards
- VVV gift cards: exchange them first via the VVV gift card website.
- De Cadeaukaart: you can use up to € 50 on DE Cadeaukaarten. Do you have a card with a higher value? Visit one of our stores.
What amount is on my gift card?
How to find out, depends on the gift card you have.
Coolblue gift card with 19 digits You can view the amount in our balance checker.
Coolblue gift card with 12 digits Enter the code of your gift card on the payment method page.
DE cadeaukaart You can view the amount on your DE cadeaukaart on the website of DE cadeaukaart.
Can I use multiple gift cards for 1 order?
Yes, you can use up to 10 gift cards per order.
How do I use my gift card online and in the store?
If you order online, select 'redeem gift card' on the payment method page and enter your code(s) here. In the store, our colleagues will help you at checkout. You can use up to 10 gift cards for 1 order.
Use VVV gift cards Before you can use your VVV gift card at Coolblue, you need to exchange it via the VVV gift cards website. Do you have a VVV gift card with an amount higher than € 50? Exchange this gift card multiple times via the VVV website. You'll get several Coolblue gift cards that you can use together for 1 order.
What's the expiration date of my gift card?
This depends on the gift card you have.
Coolblue gift card with 19 digits These gift cards are valid for 5 years starting the day they were purchased. You can find the precise expiration date on the gift card itself or in the email with your personal gift card code.
Coolblue gift cards with 12 digits These gift cards are valid for 3 years starting the day they were purchased. You can find the precise expiration date on the gift card itself or in the email with your personal gift card code.
DE cadeaukaart On the website of DE cadeaukaart, you can check how long your gift card is still valid.
How do I get my money back after a return?
If you placed your order with Coolblue gift cards and you cancel or return it, you'll get the amount back as CoolblueCredit. Within 5 working days after we processed your return, the credit will be in your account.
What do I have to do if the PIN code of my gift card isn't legible?
Contact our customer service. They can help you in most cases.
What if I get an error message when entering my gift card?
Check your gift card or the email with the gift card code to see if:
- You met the minimum order amount
- The gift card hasn't expired
What if your gift card should work, but the error notification still pops up? Contact us.
Do you have a gift card from DE Cadeaukaart which doesn't work? Contact the DE Cadeaukaart customer service.
