Order, change, or cancel

Place your products in your digital shopping cart via the green button. If you place your order with your Coolblue account, this goes even faster as we already know you.

Would you rather speak to an employee? Call the customer service.

You can only change your order if you haven't received a shipping confirmation yet. Contact our customer service our to change the name or address of your order.

How you can change the address of a pending order depends on the delivery service that delivers your package.

1. Delivery via PostNL

• Haven't received a shipping confirmation? Please contact our customer service to change your address.
• If you've already received a shipping confirmation, you can change the delivery to a PostNL point via 'change delivery' in the PostNL Track and Trace.
• If your package is already too far in the delivery process, this is unfortunately no longer possible, not even via Customer Service. There'll be a notification on your Track & Trace page. You can ask the residents of the wrong address if you can pick up the package there or ask them to refuse your package. Your order will be returned to Coolblue and you'll receive a refund within 5 days.

2. Delivery via Coolblue Please contact our customer service to change your address. If your order is already far into the delivery process, the delivery time may also need to be adjusted if you change the address.

You can easily arrange this via My Coolblue. You can only cancel your order if it hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.