Home Office Store
I can't pay with CoolblueCredit Business. What do I do now?
Check these 3 things:
1. Can you select CoolblueCredit Business on the payment page? You can select CoolblueCredit Business on the payment page. This is one of the steps when you're going to order. You can't see the credit in previous steps, such as your shopping cart.
2. Are all the products in your shopping cart Home Office Store products? You can only use CoolblueCredit Business for products in your Home Office Store. Other products are at your own expense. You can see whether a product is part of your Home Office Store on the product page.
3. Did you log in with your business email address? Log in with your business email address. This gives you access to the Home Office Store and allows you to pay with your CoolblueCredit Business.
Did you follow these steps but still can't pay with your CoolblueCredit Business? Contact our customer service.
How do I log in to my Home Office Store for the first time?
First, active your account. This is how you do that:
- Open the email about account activation in the inbox of your work email. Click on the activation link in that email.
- Create a password and activate your account.
You can now log in.
- Go to your Home Office Store. You can find the link in the welcome email.
- Log in with your work email and the password you created.
Can I get Home Office Store products delivered with VandaagNog or evening delivery?
That's possible! Select the delivery option when you place your order. Good to know: you have to pay the extra fee for these delivery options yourself. You can't pay the fee with your CoolblueCredit Business.
Can I still use my Business Coolblue Credit later?
Yes. If you don't spend all of your CoolblueCredit Business, the rest of the credit will stay in your account. You can come back later to make your home office an extra bit better.
Can I buy something at Coolblue outside of my Home Office Store?
Yes, you can. It's good to know that you can only use your Coolblue Credit for the products in the Home Office Store of your employer. If you want to buy something else, you'll have to pay for it yourself.
How do I pay with Business Coolblue Credit?
- Select the products you need.
- Click on the shopping cart. Your CoolblueCredit Business isn't processed yet. You can select it later.
- Go through the steps.
- Choose for 'Use CoolblueCredit Business' on the payment page and select the amount.
- You don't have to pay. Unless the amount is higher than your remaining CoolblueCredit, or if you've chosen products which don't belong to your Home Office Store. You can choose a payment method for the remaining amount.
You can also view the steps in this video.
I didn't receive an email to active my account for my Home Office Store. How do I still log in?
There are 2 options. Have you already made a Coolblue account with your business email address?
Yes, I've already made an account myself. Log in with your current password.
No, I don't have an account yet Your account is ready for you, but you still need to activate it. Create a password. After that, you can log in. Note: fill in your business email address.
If I order today, will my order be delivered tomorrow?
When you place your order, you can choose a delivery moment that suits you from the available days. Due to Black Friday, your package might take longer to arrive. You receive a Track & Trace once we've shipped your package. You can find the current status and delivery time there.