Installation and use

How can we help you?.

Can I also do some of the work myself?

It's possible to carry out excavation work yourself and to lay the cables between your fuse box and the charging station. It's important to do this well. To avoid problems, please contact our advisors in advance.

We'll always carry out the work on the charging station and the fuse box ourselves.

How fast can I charge my car via a charging station?

You can calculate this with a simple calculation. Divide the capacity of the battery by the capacity of the charging station.

Example
Let's say your car has a capacity of 55 kWh. Then it takes about 5 hours (55 kWh / 11 kW = 5 h) before a completely empty battery is fully charged again. Your fuse box must have the capacity to charge 11 kW. A 1-phase fuse box can generally supply up to 3.7 kW per group. For 11 kW charging you need a 3-phase fuse box.

Does my charging station require maintenance?

Periodic maintenance by a mechanic isn't necessary. A clean charging station does extend the life of the device. We recommend that you clean the charging station from time to time.

What should I do if my charging station doesn't work?

You can do 3 things to resolve an error.
Step 1. Reset your charging station. Check the manual for this.
Step 2: Perform a hard reset by switching the RCD off and on again.
Step 3. Doesn't this work? Please contact our advisors.

How long does the installation take?

We need about half a day to complete the installation.

Can I charge at home with a charge card that's not from Coolblue?

No, unless you've purchased a business charging station package.

Do you have any questions?

on working days from 9:00 to 17:00

Can be reached via 088 54 54 213 Send an email to laadpalen@coolblue.nl.