Frequently asked questions on our Coolblue white goods subscriptions
Do you have questions about leasing a washing machine or fridge? We're happy to help. You can read everything on our white goods subscriptions here. That way, you'll know exactly how the payment works and when you get the product. You can also read how and when to cancel the subscription.
Offer
Offer
Aim to lease.
Offer
Aim to lease.
What are the advantages of a subscription?
A subscription has different advantages. You'll pay a fixed amount per month and lease an energy-efficient appliance that's always working. We'll install it in the desired spot for free. This means we'll repair or replace the appliance within 48 hours if it's broken. You'll also have 30 days of satisfaction guarantee. After 1 year, you can cancel the subscription monthly. Are you moving? You can take the product with you yourself to your new house.
Why does Coolblue have subscriptions?
Coolblue wants to make it easier for customers to lease a energy-efficient that's always working. That's useful if your old product is broken and you need a new one.
Do you always receive a new product?
Yes, you get a new product.
Which products can your lease with a subscription?
We have subscriptions for washing machines, dryers, washer dryer combinations, fridges, dishwashers, and freezers. Click the link below for the assortment.
Do you lease washing machines everywhere in the Netherlands?
We lease white goods everywhere in the Netherlands, from Groningen and Amsterdam to Rotterdam and Maastricht. The only place we don't lease to yet are the Wadden Islands.
For who?
For who?
Ownership
Having fun.
Ownership
Having fun.
Will I be the owner of the appliance?
No, Coolblue remains the legal owner of the product during the subscription period. A subscription isn't a way to pay in installments. After the first 12 months, it's possible to purchase the product. Please contact our customer service when your contract almost expires. That way, we can set up a purchase option for you.
What's the minimum age for a subscription?
You need to be at least 18 for a Coolblue subscription.
Can you have multiple subscriptions at the same time?
You can take out up to 1 subscription per product type. So you can't take out 2 washing machine subscriptions at the same time, but you can take out 1 washing machine and 1 dryer subscription.
Can I take out a subscription for someone else?
No, you can only get a subscription for yourself. And you have to be 18 years or older to take out a subscription.
Can I take out a business subscription?
Currently, we only have subscriptions for individuals.
Privacy
Privacy
Privacy
Don't tell anyone.
Privacy
Don't tell anyone.
Do I get a BKR registration if I take out a subscription at Coolblue
No, we only use your information for the Focum test and never share it with third parties. This means you can lease a fridge or washing machine from us without being registered at the BKR.
How do test it?
To prevent fraud, Coolblue works with Focum. This partner tells us whether you're fulfilling your monthly payment obligation. When you enter your payment information, Focum automatically checks this. You'll see the result right away.
What happens with my information after the test?
We don't save the information from the test. We only register that we perform the test. Want to know more? Go to the Terms and Conditions.
Payment
Payment
Payment
In harmoney.
Payment
In harmoney.
Is a white goods subscription a kind of payment in installments?
No, a subscription isn't a way to pay in installments, but you pay for the lease to Coolblue. Coolblue is still the owner of the product for as long as the subscription is running. After 12 months, it's possible to buy the product. Please contact our customer service when your contract almost expires. That way, we can set up a purchase option for you.
Why is the first monthly amount higher?
The first amount is often higher because you pay for the current and the next month. Every payment period runs from the 27th to the 26th of the next month. So if your subscription starts on 14 May, you already get your washing machine on 15 May. In that case, you pay for what's left of May and for June. The amount of the next payment will be the standard monthly fee.
How does the payment for a subscription work?
You first have to make a one-time payment. This varies between € 48 and € 199, depending on the product. After that, you pay a fixed amount per month via direct debit. The monthly amount differs per product. We'll charge the subscription costs to your account around the 27th of each month. A subscription month at Coolblue runs from the 27th to the 26th of the next month, and you always pay in advance for the next month.
Why do you have to pay one-time costs?
This is what you pay to activate your subscription at Coolblue. The amount varies between € 49 and € 199, depending on the product. The product remains property of Coolblue.
What does the first payment consist of?
The first time, you only pay one-time costs. The costs vary between € 49 and € 199, depending on the product. After that, we'll automatically charge the monthly fee every month.
Can you get a white goods subscription at the store?
Yes, you can. In the store, one of our experts is happy to help you choose the best appliance for you. Once you've chosen one, the expert will set up the subscription with you in the store.
Delivery
Delivery
Delivery
Home run.
Delivery
Home run.
Can you also take my old appliance with you?
We'll take your old appliance with us from its current location. It does need to have a similar size.
Do I have to be home to receive the appliance?
If there's someone to open the door for our delivery drivers, you don't have to be home yourself.
When will your product be delivered?
At the checkout, you can choose a delivery date and possibly a time slot yourself. Our standard delivery is free, but you have to pay extra for a specific time slot. In the night before delivery, you'll receive a Track & Trace code with a 1-hour time slot. You'll also receive a phone call 15 minutes before delivery from one of our delivery drivers.
Do you connect my product?
Yes. We'll deliver and install your product, and we'll connect it for free.
During the subscription
During the subscription
Duration
Good times.
Duration
Good times.
What is the minimum term of a subscription?
You always lease the washing machine for a minimum of 12 months. After that, the subscription can be canceled monthly, without giving any reason. Coolblue will pick up the product from you for free and processes it in an environmentally-friendly manner. It's also possible to buy the washing machine. Please contact our customer service when your contract almost expires. That way, we can set up a purchase option for you. You can do this by sending an email klantenservice@coolblue.nl or by calling 010 - 798 89 99.
Can I transfer my subscription to someone else?
Yes, you can. You have to contact us for that. You can do this by sending an email to klantenservice@coolblue.nl or by calling 010 798 89 99.
What if your product breaks
Contact the customer service if the product breaks. We'll make sure to repair or replace it for free within 48 hours. So you don't have to worry about the warranty period or repair costs. Contact our customer service via klantenservice@coolblue.nl or 010 - 798 89 99.
I'm moving, now what?
If you're moving soon, you'll move your white goods product to your new house yourself. You'll also install it in its new spot. Please provide our customer service with your new address, so we have the right address for your subscription. You can do this by sending an email to klantenservice@coolblue.nl or by calling 010 798 89 99.
After the subscription
After the subscription
Cancel
Goodsbye.
Cancel
Goodsbye.
Can I buy the product if I cancel the subscription?
Yes, you can buy the product from Coolblue after 12 months. Please contact our customer service when your contract almost expires. That way, we can set up a purchase option for you. You're not obligated to accept the offer, of course.
What happens to the appliance after I cancel
Coolblue will pick up the appliance for free and process it in an environmentally-friendly way.
How do I cancel my subscription
After 12 months, you can easily cancel your subscription via our customer service. The cancellation period is 1 month. You can also cancel free of charge during the satisfaction guarantee. This period lasts up to 30 days after taking out your subscription. If you want to cancel your contract after that, you have to pay for the remaining months. During the subscription period, you can transfer your contract to someone else via the customer service.
Contact
Do you have any questions, do you want to report a change, or do you need help with something else? Send an email to abonnementen@coolblue.nl or contact us via 010 798 89 99. If you have a question about your order, make sure you have your order number on hand. You can find this in the agreement email you received after you passed the test.
Terms and Conditions from 6 October 2023
These terms and conditions apply to subscriptions taken out from 6 October 2023.
Terms and Conditions from 30 April 2023
These terms and conditions apply to subscriptions taken out between 30 April 2023 and 5 October 2023.
Terms and Conditions from 11 December 2019
These terms and condition apply to subscriptions concluded between 11 December 2019 and 29 April 2020.
Terms and Conditions up to and including 10 December 2019
These Terms and Conditions apply to subscriptions concluded up to 11 December 2019.
