Solve problems with your CI+ module
Set up the CI+ module the right way
Are you going to set up the CI+ module again, because it wasn't successful the first time? Remove the module from the TV when you make the TV search for the signal.
- Step 1: check the frequency information in the menu
- Step 2: check if the smart card is inserted in the module the right way
- Step 3: check the coax cable
- Step 4: check if you're using the right CI+ module
- Step 5: contact your provider
Did you just start the setup of your CI+ module? Follow the step-by-step setup plan via the link below.
Step 1: check the frequency information in the menu
If the TV is searching for channels, you usually have to check or enter some information. Check if all of the information listed is correct. If you want to receive channels with a CI+ module from Ziggo, you have to enter the following information:
- Frequency: 47400, 474000, or 474
- Network ID: 5555 or 05555
- Modulation: 64-QAM
- Symbol rate: 6875
If you receive TV from Caiway, this data differs per region. You can contact your provider if you want to know more about these details.
Step 2: check if the smart card is inserted in the module the right way
Check if the smart card from your provider is inserted in the CI+ module the right way. You can usually find instructions on the module itself. Make sure you insert the smart card in the module with the golden chip first. Also check if the module is properly installed in the TV. Be careful and don't force the CI+ module into the input of the TV. You might damage the module.
Step 3: check the coax cable
If you don't receive public broadcasting channels either, the problem is likely either the TV signal that's received or the coax cable. Check if the coax cable is properly plugged in on both ends and if the cable isn't damaged anywhere. You can also try to connect the TV to the main connector via a different coax cable.
Step 4: check if you're using the right CI+ module
You need a CI+ module that's version 1.3 or 1.4 for most providers. A version 1.2 module is outdated and no longer supported. Do you have a Ziggo smart card? At the back of the module, you can find a bar code. Directly below or above, there's a letter and number code. If this code starts with OAF, KAF, or P/N:PRD MCIZ, you have an outdated CI+ module. Request a new module from Ziggo or click below to view our CI+ modules.
