How do you prepare your smartphone for trade-in in the store?
Prepare your smartphone
First, remove all accounts form your Apple iPhone or smartphone before you go to the store to trade in your old device. This way, our experts can help you faster.
- Step 1. Remove accounts and erase data from your device
- Step 2. Charge your device and remove the SIM card
- Step 3. Trade in the device in the store
Step 1: transfer all your data
How you can transfer your files depends on which smartphone you trade in and buy.
Apple iPhone
Transfer your files from your iPhone to your new smartphone. It's also important to disable 'Find My iPhone'. If you don't, we can't accept your iPhone and give you a trade-in value. Finally, log out of your iCloud account and any other possible accounts.
Hand in Samsung smartphone
Transfer all data from your Samsung smartphone to your new smartphone. Make sure to remove all of your accounts as well.
Hand in a different smartphone
The easiest way to transfer data is via your Google account. Do this beforehand. In addition, log out of your accounts so the trade-in runs smoothly.
Step 2: charge your smartphone and remove accessories
Once you've transferred data, move on to the following steps:
- Remove a SIM card or memory card from your smartphone, if this applies.
- Is there a screen protector on the screen and a case around the smartphone? Remove it beforehand. We can only determine the condition of the smartphone if all accessories have been removed.
- Make sure to charge your old smartphone, so we can test it in the store.
Step 3: bring your ID to the store
You're almost done for a smartphone upgrade in the store. Bring your ID card, passport, or driver's license, otherwise we can't accept your device. In the store, the expert will check your device and determine the trade-in value. After that, we'll transfer the trade-in value to your bank account within 7 working days.
Note: we regularly update our trade-in values. As a result, the trade-in value of the expert can differ from that on the website. The trade-in value given by our expert is always leading.
