Get started with your Apple AirPods 2

With these 4 tips, you can get started with your AirPods as soon as possible.

Tip 1: connect to your phone

Tip 2: put your earbuds in your ears

Tip 3: make sure you have a good connection

Tip 4: clean the earbuds

Do you have an iPhone with iOS 12.2 or newer? Hold the charging case near your iPhone and open the case. A pairing request appears. From now on, your earbuds will connect to all your iCloud devices automatically. If you want to pair your AirPods with an Android device, read the next article.

The AirPods are earbuds. You don't put them all the way into your ears, but they go in the round part of your ear. This way, you can hear ambient sounds like the traffic.

If the sound of your AirPods often skips, this is due to the connection. First, turn the earbuds off and on again by putting them in the charging case. This is usually very helpful. Check if there are a lot of other Bluetooth devices in your area and switch these off. Multiple Bluetooth signals can disrupt the signal between your iPhone and the earbuds. If none of this helps, reset your AirPods to factory settings.

To extend the lifespan of your AirPods, it's important to clean the earbuds. Make sure you occasionally clean the mesh of the speakers with a dry cotton swab and use a soft, dry, frizz-free cloth for the earbuds themselves. Never clean your AirPods with water or sharp objects.

Is there something wrong with your Apple AirPods? Visit one of our certified Apple service provider stores. On our repairs page, you can see which stores. It's important to reset the AirPods after they've been repaired. You can do so as follows.

1. Make sure both AirPods are in the charging case and open the lid.
2. Press the configuration button at the back of the case for at least 15 seconds.
3. Wait until the light in the case blinks orange a couple of times. Your AirPods have now been reset.