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Need help?

Do you have questions? Send an email to warmtepompen@coolblue.nl or call the Coolblue Energy customer service: 088 54 54 111. We're available on working days between 9:00 and 17:00. Outside of these hours, you're automatically redirected to the general Coolblue customer service. They can plan a callback request for you.

Do you want advice on the purchase of your own heat pump? Our advisors are available from Monday to Thursday from 9:00 to 20:00 and on Friday from 9:00 to 17:00.

Frequently asked questions

What's a hybrid heat pump?

A hybrid heat pump works together with your boiler. The pump takes heat from the outdoor air and turns it into usable heat for your house. When you use a lot of warm water or when it's cold outside, the boiler helps out. This lets you reduce your gas consumption.

What suits you better: a hybrid or a fully electric heat pump?
What kind of boiler do I need?

You can get the most our of a heat pump when you have a boiler that's not older than 2014.

Do I need solar panels?

No, you don't need solar panels for a heat pump. Do you have space for a solar roof? With solar panels, you use energy you generated yourself for your heat pump. This way, you'll earn back your investment faster.

How many years of warranty do I have?

At Coolblue Energy, we provide a 2-year installation warranty.

Do I need floor heating?

A heat pump works best with floor heating or large radiators. Do you have the space for this? Make sure to first adjust your heating to this.

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