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Need help?

Do you have questions? Send an email to warmtepompen@coolblue.nl or call the Coolblue Energy customer service: 088 54 54 111. We're available on working days between 9:00 and 17:00. Outside of these hours, you're automatically redirected to the general Coolblue customer service. They can plan a callback request for you.

Do you want advice on the purchase of your own heat pump? Our advisors are available from Monday to Thursday from 9:00 to 20:00 and on Friday from 9:00 to 17:00.

Frequently asked questions

What's a hybrid heat pump?

A hybrid heat pump works together with your boiler. The pump takes heat from the outdoor air and turns it into usable heat for your house. When you use a lot of warm water or when it's cold outside, the boiler helps out. This lets you reduce your gas consumption.

What kind of boiler do I need?

You can get the most our of a heat pump when you have a boiler that's not older than 2014.

Do I need solar panels?

No, you don't need solar panels for a heat pump. Do you have space for a solar roof? With solar panels, you use energy you generated yourself for your heat pump. This way, you'll earn back your investment faster.

View our solar panels
How many years of warranty do I have?

At Coolblue Energy, we provide a 2-year installation warranty.

Do I need floor heating?

A heat pump works best with floor heating or large radiators. Do you have the space for this? Make sure to first adjust your heating to this.

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