Return requirements

Within 30 days, you can register your product for return. You can do this via the online return form or in one of our stores.

• After registration, you'll have another 14 days to return your product for free.
• You can choose between exchanging your product for free, or have your money refunded.
• To get the full purchase price back, it's important to return your product in its original condition and undamaged. For example: take a pan out of the box and look at it from all sides, but don't cook with it.
• View the extensive return requirements here

After 30 days* you can register your product for repair. You can also do this via the online return form.

• You have 2 years warranty on your product.

Your product probably wasn't returned in its original condition. In that case, we determine what the depreciation is based on the state of the product. The maximum depreciation is 25%.

The final amount you receive is determined by 2 things:

1. The depreciation of the product. That's based on 3 factors:

• damage to the product;
• damaged packaging;
• completeness of the product.

2. The costs that we have to make to resell the product. Think of taking clear photos and writing a good description. These costs are € 7.50 and are deducted along with the depreciation.

Understandably, you can't return the following items

• Software that has been unsealed. That means you can't return the latest FIFA game after playing a match.
• Opened personal care products.
• Digital activation codes for software such as Microsoft Office.
• Vouchers, gift cards, and coupons. Even if they haven't been used.
• Cartridges and toner cartridges of which the protection and foil is removed.
• Applied screen protectors. They're meant to absorb bumps and impacts. That means a damaged screen protector is considered normal user damage.

We don't refund money for correctly performed services of postal workers and technicians. This includes

• installation and installation costs
• redeemed vouchers for build-in and/or installation
• costs for special shipping options such as time slot delivery

Yes, you can try the product like you would in the store.

Don't like the product? You can return it. It's important to return your product in the original condition and packaging. That way, we can make someone else happy with it.

You have 3 options within 30 days of receiving your product:

• Exchange your product for a new one for free.
• Have your product repaired.
• Return your product for free and get a refund.

Your product will always be repaired after 30 days.

You can bring your product to the store or indicate your choice in the online return form.

Almost always. But it does depend on the condition of your product. To get the full purchase price back, it's important to return your product in its original condition and undamaged. This way, we can make someone else happy with a new product.

Otherwise, we'll determine what the depreciation is based on the condition of your product.

Feel free to view the product as you would in the store. _For example: take a pan out of the box and look at it from all sides, but don't cook with it.

Yes, Second Chance products have the same return requirements as new products. You can easily register your return in the online return form.

If your product breaks not by your own doing and within 30 days after purchase, you'll get a new one. Does your product break after 30 days? We'll repair your product.

You can easily register your return via the online return form.

Yes. You can return all products from your order separately. In the online return form, you can indicate which product you want to return.