Pick up in our stores
Can I pick up my order in the store?
Yes, you can reserve a product online by selecting pickup in store when you place the order.
- If the product is in stock in the nearest store, you can pick it up today.
- If the product isn't in stock, you can reserve it and pick it up the next day.
- You can pay for it beforehand or when you pick it up in the store.
How can I pick up my order in the store today?
If a product is in stock, you can reserve it online and pick it up in the store today. On the product page, you can see in which stores a product is in stock. Just click on the button "Pick up in store". Is the product currently out of stock in the nearest store? You can order it and pick it up the next day. You can pay for it in the store.
How long will my order remain in the store?
When you place your order, you choose the date on which you want to pick up your product in the store. The product will be in the store for your for 5 days from that day.
Do I have to pay in advance if I want to pick up an order in the store?
You don't have to. While you place your order, you can choose if you want to pay your order in advance or during pickup in the store.
How do I know when my order is ready at the store?
We'll send you an email when your order is ready in the store. From that moment, we'll keep the product in the store for you for 5 days. Take this email with you when you visit the store and show it to our employee.
Can I pay with cash?
Yes, you can pay with cash in our stores. Reserve a product online and choose 'pay in the store' or visit us to place your order.
Can someone else pick up my order in the store?
Yes. Once your order is ready for you in the store, you'll receive an email with your order number. Forward this email to the person that'll pick up your order, so they can show it in the store. You can pay your order beforehand or they can pay when they pick it up in the store.
When is a product in stock in the store?
If the product is in the stockroom of the store, we have store stock. You can reserve the product and pick it up the same day.
You can't always view products that are in stock in the store. On the page of the store, you can see which products you can experience. You can find an overview of all stores here.
Can I pick up a product in the store if it's temporarily sold out online?
Yes, sometimes a product is still in the store when it's sold out online. You can reserve it, so you know for sure it's still there when you visit. You can pay your order before or during pickup in the store.
How do I know if a product is in stock in the store?
You can see where a product is in stock on the product page and when you choose your delivery method.
