What's WhatsApp Business and what can you do with it?

You probably know WhatsApp, but it's less suitable if you want to keep customer contact and personal messages separate. That's what WhatsApp business is for. You don't need a separate phone mobile for this service. Simply use your work phone number. You can use the app on both Android and iPhone models and download it for free in the App Store or Google Play Store. In addition, WhatsApp Business is available via the web browser on your computer.

WhatsApp Business is for small and medium-sized companies. With WhatsApp Business, you give customers an easy way to contact you. All they have to do is send a message via WhatsApp, just like they do to others. And you can send customers a catalog with information about new products, for example. Do keep in mind that you should ask your customers permission for this beforehand.

With WhatsApp Business, you can do more than sending messages. You can easily create a business profile so customers can read more about your company in WhatsApp. Do you also want to reply when you're closed? Set up automatic replies. This way, you can let them know that you're not available and will answer their question when you're open. You can also label chats, so you know whether you've helped customers before.