Solve problems with your Ziggo Mediabox
Get started with your Ziggo Mediabox
We'll explain what the problem can be is and how you can solve it in these 6 steps.
- Step 1: check if you receive every channel
- Step 2: restart the Mediabox
- Step 3: select a different source on the TV
- Step 4: check the HDMI cable
- Step 5: check the coax cable
- Step 6: contact Ziggo
Do you set up the Mediabox for the first time? Click below for our tips for setup.
Step 1: check if you receive every channel
After you connect and turn on the Ziggo Mediabox for the first time, the receiver will search for channels. Does the Mediabox find no channels or not all channels from your subscription? Check if the coax cable is connected on both sides. Is it connected in the wall outlet and the Mediabox? If it's connected, the problem can be the quality of the cable. You can request a new coax cable from Ziggo.
Step 2: restart the Mediabox
You can perform a 'soft reset' of the Mediabox. You unplug the Mediabox from the AC power, and the receiver will recover itself. Is there a switch on the back of you Mediabox? Flip this first. Then pull out the connector of the Mediabox from the socket. Wait a minute and turn the Mediabox on again.
Step 3: select a different source on the TV
Check if you have selected the right TV source for the Ziggo Mediabox. Try one of the other HDMI sources via the Source or Input button on your remote. The icon of this button often looks like a TV screen with an arrow through it, pointing right. It can be useful to check the HDMI connectors on your TV, because they're sometimes numbered. Select the source with the same number of the HDMI connector to which you connect your Mediabox. In that case, you're sure you select the right source.
Step 4: check the HDMI cable
Check if you've connected both sides of the HDMI cable. Also check if the cable isn't damaged. Connect the cable to both devices again. Do you still see a bad image or none at all? Try a different HDMI cable. Your cable may be too old, damaged, or too long, and it doesn't fully transfer the signal from your Mediabox.
Step 5: check the coax cable
If you receive a bad image or none at all, the coax cable can be the problem. Check if the coax cable is connected on both sides. Do you have an extra coax cable? Use that one to connect the Mediabox and see if that solves the problem. If have to use a long coax cable because the Mediabox is far away from the main connector, the signal can lose strength over the long distance. You can request an extension piece for your coax cable from Ziggo.
Step 6: contact Ziggo
Did you follow the steps, but this didn't solve the problem? Contact Ziggo. They can give you extra help to solve the problem.
