Return status

As soon as we receive your product, we'll send you a new one. It'll be with you the next day. Is the new product out of stock? We'll notify you and you'll get your money back.

You can see the status in My Coolblue. As soon as we start processing your package, we'll send you a confirmation email.

It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet. Don't worry, after receiving the Track & Trace, it can take up to 24 hours before you receive an email with the reception confirmation.

Didn't receive an email? Check your spambox.

As soon as we've processed your return, we'll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.

You might get your money back in several installments. This can be due to two things

• You've paid for your order with a gift card or voucher, either completely or partially. You'll get refunded with shop credit.
• You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
• You've returned multiple products. One product might be processed earlier than an other product. This can mean that you've got your money back from one product, but not from an other. In this case, we want to ask you to have some patience.

Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.

We process each product separately. This means that a product can be processed earlier than another product, even if you've returned them in the same box. It's possible that you've received your money back from one product, but not for another. In this case, we want to ask you to wait a little longer.