Repairs

You can easily register your product for repair via the online return form. We'll first try to help you solve the problem by showing tips. If that doesn't work, we'll help you by fixing your product.

Do you have a small product? You can take it to the store. We'll see if we can fix the problem there. If that doesn't work, we'll ship your product for repair.

We'll keep you up-to-date on your repair via emails and My Coolblue.

Yes. Your repair is canceled automatically if you don't ship your product. Do you have a large product? Contact the repair center to cancel the repair. You can find their information in the emails you've received.

You'll likely receive it within a few days. View the Track & Trace in your email to know when you'll have it back.

Yes, we'll first check if we can solve the problem in the store. If that doesn't work, we'll ship your product for repair.

It can take up to 2 working days before a technician contacts you. Have you been waiting for over 2 working days? Contact us.

You should contact us. We're happy to help you with another solution.

Your repair is free as long as the problem isn't due to user damage. User damage is when a product gets damaged accidentally or break during use of it. Think of fall damage, moisture damage, or impact damage. Your repair won't fall under the manufacturer's warranty and there'll be costs bound to it.

Does your product no longer fall under the manufacturer's warranty or is the defect due to user damage?

We can't tell you what the costs will be in advance. We'll only know once the technician has looked at your product. You'll receive an email when the technician has set the repair costs. You can then choose whether you want to go through with the repair or not.

Contact us if you've been waiting for over 3 weeks. We're happy to help you then.