Customer Service
Request return
How do I register my return online?
You can easily and quickly do this via the online return form.
Can I register extra large products, such as white goods and kitchen appliances, as a return online as well?
Yes. You can do that via the online return request form. After your registration, we'll let you know what the next steps are.
What if my product isn't listed in my orders?
It's possible that you've placed the order with another Coolblue account. Sign in with the email address you used to purchase your product. Can't remember it? Please contact our customer service.
Can I return my product in the store?
Yes, you can return your product in one of our stores. This has some benefits:
- You don't have to register your return in advance and you don't have to print your return label.
- We can help you find a replacement product. We also often have it in stock right away.
- Are the 30 days over? We'll help you find out whether the defect is under warranty.
- If we send your product for repair, it's faster via the store than via the post office.
Good to know: Did you pay with cash? With returns in our store, we'll pay back an amount of up to € 50 in cash in our stores. Is the amount over € 50 or not paid in cash? We'll refund the amount to your account.
