How do you solve sound issues with your Sony soundbar?
Get sound from your soundbar again
With the following tips, you can check if the sound problems of your soundbar are in the installation or connectors. In the end, we'll also explain how to reset the soundbar.
Tip 1: Test the soundbar
Tip 2: Check the settings and connectors
Tip 3: Reset the soundbar
Tip 4: Set the soundbar to factory settings
Tip 1: test the soundbar
To be sure the sound problems aren't caused by the hardware of the soundbar, test the soundbar first. To do so, connect a different audio source. for example, play music on the soundbar from your phone via WiFi or Bluetooth. If you do hear sound from the soundbar now, the problem lies somewhere else.
Tip 2: check the settings and connectors
First, check the settings of the TV. Go through the sound settings of your TV and check if you've selected the correct audio output. You can see how to do that in the manual of your television. Check the connectors by making sure the cables are connected to the right connectors. Did you connect the bar via HDMI? Make sure you use the HDMI ARC connector on the TV, because a regular HDMI connector doesn't work.
Tip 3: reset the soundbar
There are 2 ways to reset a soundbar. There's a soft reset and reverting it to factory settings. During a soft reset, you make sure the soundbar doesn't get any power. Do this by removing the power cable for 1 to 2 minutes and reconnecting it afterwards. After a soft reset, all settings are the same when you start it. If that didn't work, revert the soundbar to factory settings. We'll explain how to do so per model.
Tip 4: revert the soundbar to factory settings
Sony HT-S100F/SF150
You can reset the Sony HT-S100F and SF150 by holding the volume + button, the on/off button, and the input select button on the soundbar for longer than 5 seconds. Next, remove the power cable from the TV and the socket and place it back. The soundbar is now reverted to factory settings.
Sony HT-G700
To reset the Sony HT-G700, press the on/off button and the volume - button at the same time for at least 5 seconds. Remove the power cable from the TV and plug it back into the socket.
Sony HT-S20R/40R
To revert the Sony HT-S20R or 40R to factory settings, press Menu on the remote. Next, select 'Reset' by pressing up or down. When you see 'All reset' on the screen, press enter.
Sony HT-A7000/A9
You can revert the Sony HT-A7000/A9 back to factory settings by pressing the Home button on the remote. Choose 'Settings' and 'Advanced settings'. Select 'Reset'. In the next menu, choose the menu component you want to reset. Next, click 'Start' . When you can't reset the bar via the main menu, press and hold the on/off button on the control box for 10 seconds with the HT-A9. You can reset the HT-A7000 by pressing the on/off button and the volume - button on the soundbar for at least 5 seconds.
No longer available
We no longer sell the models above. They're no longer a part of our assortment.
Other models
Can't find your Sony soundbar model on this page? You can revert the bar to factory settings by pressing the on/of button and the volume - button for at least 5 seconds. Remove the power cord from the television and reconnect it.
