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Written by Lodi

How do you reset your Fitbit Charge 5, 6, or Fitbit Luxe?

If your Fitbit Charge 5, Charge 6, or Fitbit Luxe isn't working properly anymore, a reset may be the solution. Resetting it isn't hard. We'll tell you how to reset your Fitbit Charge 6, Charge 5, and Fitbit Luxe in this article.

Reset in 2 steps

Reset Fitbit Charge 5

You can reset your Fitbit Charge 5, Charge 6, or Fitbit Luxe in 2 ways:

  • Step 1: Soft reset: restart your Fitbit. You keep your data.
  • Step 2: Hard reset: revert to factory setting. Your data is removed from your Fitbit.

Did you reset your Fitbit and does it still not work? Or does your Fitbit have a black screen? Contact the Fitbit customer service. They'll help you further to solve the problem.

Reset your Fitbit Charge 6 and Charge 5

Reset your Fitbit Charge 6 and Charge 5

Restart your Fitbit Charge 5 and 6 if it doesn't connect to your smartphone or of the screen doesn't respond anymore.

  1. Swipe down from the start screen (with the clock face on it).
  2. Go to Settings.
  3. Tap Restart device.
  4. Tap Restart again.

Doesn't the restart solve anything? Follow the following steps. Note: You will lose all your data:

  1. Connect your Fitbit to your charger.
  2. Press the button on the flat side of the charger 3 times. This flat piece is fixed to the USB-A connector. Wait 1 second after each press.
  3. Wait 10 seconds until the Fitbit logo appears.

Reset your Fitbit Luxe

Reset your Fitbit Luxe

Follow the same steps for a Fitbit Luxe:

  1. Swipe down from the start screen (with the clock face on it).
  2. Go to Settings.
  3. Tap Restart device.
  4. Tap Restart again.

Doesn't the restart solve anything. Follow the following steps. Note: you'll lose all your data:

  1. Connect your Fitbit to your charger.
  2. Press the button on the flat side of the charger 3 times. This flat piece is fixed to the USB-A connector. Wait 1 second after each press.
  3. Wait 10 seconds until the Fitbit logo appears.
Lodi
Article by:
Lodi Smartwatch Expert.
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