How do you prevent your Samsung from turning off?
Tips for if your smartphone suddenly turns off
There are different solution to a Samsung smartphone that turns off suddenly. Go through the tips below from top to bottom.
- Tip 1: restart
- Tip 2: update your smartphone
- Tip 3: perform a hard reset
Tip 1: restart
In some cases, a soft reset can help your smartphone. This means that you restart your device. Go through the steps below:
1: press and hold the standby and volume down button at the same time 2: release them when the device turns off 3: turn the device on again by pressing and holding the standby button
Tip 2: update your smartphone
Sometimes, your smartphone turns off because it doesn't have the latest software. Usually, you'll see a large notification in the setting menu if there's an update available. Don't see it? Go through the following steps and check whether there's an update available.
1: make sure that the device is charged up to 60% at least. If it's not, charge the phone. 2: go to 'Settings' by tapping the icon with the gearwheel. 3: scroll down and choose 'Software update'. 4: choose 'Download and install'. Your phone will now search for any available updates. 5: is there an update available? Tap 'Install now'.
Tip 3: perform a hard reset
With a hard reset, you reset your smartphone to factory settings. So be sure to make a backup first, or you'll lose your apps, photos and files.
1: go to 'Settings' 2: choose 'Backup and reset 3: tap 'Factory data reset' 4: select 'Reset device'
In the article below, you'll find an extensive step-by-step guide to perform a hard reset.
